Privacy Policy

Effective Date: June 19, 2026

Energetic Wealth (“Energetic Wealth,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information with care, transparency, and respect.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, book or receive services, complete forms, communicate with us, or otherwise interact with Energetic Wealth.

We follow applicable Canadian privacy requirements, including, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), and Ontario privacy requirements that may apply to health-related or service-related information.

1. Information We Collect

The information we collect depends on how you interact with Energetic Wealth.

Personal information you provide

We may collect personal information that you choose to provide, including:

Name and contact details, such as phone number, email address, and mailing address
Date of birth or other identifiers, where needed for booking, care, billing, or recordkeeping
Information submitted through intake forms, contact forms, email, phone, text, or online booking tools
Appointment details, preferences, notes, and communications with us
Billing and payment-related information, such as invoices, receipts, payment confirmations, and transaction details
Insurance, claim, or payer information, where applicable and authorized
Information about your goals, concerns, wellness history, health history, symptoms, treatments, services received, progress notes, or other information relevant to the services you request

Website and device information

When you visit our website, we may automatically collect limited technical and usage information, including:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on pages
Referring or exit pages
General location information inferred from your device or IP address
Cookies, pixels, tags, analytics tools, or similar technologies, as described below

2. How We Use Your Information

We use personal information only for reasonable purposes connected to our relationship with you and the operation of Energetic Wealth.

These purposes may include:

Responding to inquiries and communicating with you
Booking, confirming, rescheduling, or following up on appointments
Providing services, assessments, sessions, recommendations, or related support
Creating and maintaining client records
Sending appointment reminders, service-related notices, receipts, and administrative communications
Processing payments, issuing invoices, and managing billing records
Supporting insurance, claims, or third-party payer processes, where applicable and authorized
Improving our website, services, communications, and client experience
Troubleshooting website issues, maintaining security, and preventing misuse
Meeting legal, regulatory, professional, tax, accounting, insurance, and recordkeeping obligations
Responding to lawful requests, court orders, regulatory requirements, or situations involving safety or potential harm

3. Consent

We collect, use, and disclose personal information with your consent, except where collection, use, or disclosure is otherwise permitted or required by law.

Consent may be express, such as when you complete a form, sign a consent document, subscribe to communications, or verbally agree to a service. Consent may also be implied in certain circumstances, such as when you provide information to book an appointment or request services.

You may withdraw your consent for certain uses or disclosures by contacting us. Withdrawal of consent may affect our ability to provide some services. In some cases, we may still need to retain or use certain information to meet legal, professional, insurance, billing, or recordkeeping obligations.

4. PIPEDA and Privacy Principles

Where PIPEDA applies, Energetic Wealth follows the principles that guide responsible handling of personal information, including accountability, identifying purposes, consent, limiting collection, limiting use and disclosure, retention, accuracy, safeguards, openness, access, and the ability to challenge compliance.

This means we aim to:

Be clear about why we collect personal information
Collect only the information reasonably needed for identified purposes
Use and disclose information only for those purposes, or as permitted or required by law
Keep information as accurate and complete as needed for the purposes for which it is used
Protect information with safeguards appropriate to its sensitivity
Retain information only as long as necessary or required
Provide individuals with reasonable access to their personal information, subject to legal limits
Correct inaccurate or incomplete information where appropriate

5. Canada’s Anti-Spam Legislation (CASL)

If you choose to receive newsletters, updates, promotions, event information, offers, or other marketing communications from Energetic Wealth, we will collect and use your contact information in accordance with Canada’s Anti-Spam Legislation.

We will only send commercial electronic messages where we have your consent or where otherwise permitted by law. Commercial electronic messages may include emails, text messages, or other electronic communications that encourage participation in a commercial activity.

Our commercial electronic messages will identify Energetic Wealth as the sender and include a way for you to unsubscribe. You may unsubscribe from marketing communications at any time by using the unsubscribe option in the message or by contacting us directly.

Please note that even if you unsubscribe from marketing communications, we may still contact you about appointments, services you have requested, billing, receipts, administrative matters, safety, legal obligations, or other non-marketing communications.

6. How We Share Your Information

We do not sell your personal information.

We may share personal information only where reasonably necessary, authorized by you, or permitted or required by law.

Service providers

We may use trusted third-party service providers to support our operations, including website hosting, online booking, client management systems, payment processing, email delivery, communications tools, analytics, cloud storage, IT support, accounting, and professional support services.

These providers receive only the information reasonably necessary to perform services for us and are expected to protect the information they handle.

Insurance, claims, and payers

Where applicable and authorized, we may share information needed for benefit coverage, claims processing, payment, receipts, insurance, workplace, auto-insurance, or other third-party payer purposes.

Healthcare, wellness, or referral providers

With your consent, or where permitted by law, we may share relevant information with other providers involved in your care, wellness plan, referral, consultation, or collaborative support.

Legal, regulatory, and safety reasons

We may disclose information if required or permitted by law, including to comply with court orders, professional requirements, regulatory obligations, lawful investigations, insurance requirements, or to reduce or prevent serious harm.

Business transactions

If Energetic Wealth is involved in a merger, acquisition, financing, restructuring, sale, or transfer of business assets, personal information may be shared as part of that transaction, subject to appropriate confidentiality protections and legal requirements.

7. Cookies, Analytics, and Tracking Technologies

Our website may use cookies, analytics tools, pixels, tags, or similar technologies to help the website function, understand website usage, improve performance, support security, remember preferences, and measure the effectiveness of content or communications.

Cookies are small files placed on your device when you visit a website. Some cookies are necessary for the website to operate properly. Others may help us understand how visitors use the website or improve the experience.

Depending on the tools used on our website, cookies and similar technologies may collect information such as:

IP address
Browser and device information
Pages visited
Time spent on pages
Links clicked
Referring website or search terms
General usage patterns

We do not use cookies or analytics tools to intentionally collect clinical information through the website.

You can usually manage, block, or delete cookies through your browser settings. If you disable cookies, some parts of the website may not function properly.

If we use third-party analytics, advertising, or tracking tools, those third parties may process information according to their own privacy policies and settings. Where required, we will provide cookie notices or choices regarding optional cookies or tracking technologies.

8. Cross-Border Data Storage and Processing

Energetic Wealth may use service providers that store, process, or access personal information outside Ontario or outside Canada, including in the United States or other jurisdictions.

This may happen when we use tools for website hosting, cloud storage, online booking, payment processing, email delivery, analytics, client management, IT support, or other operational services.

When personal information is stored or processed outside Canada, it may be subject to the laws of that jurisdiction, including lawful access requests by courts, governments, regulators, or law enforcement authorities.

Energetic Wealth remains responsible for personal information under our control. We take reasonable steps to select service providers that use appropriate privacy and security safeguards and to require that personal information be used only for the services they provide to us.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or disposal.

These safeguards may include secure systems, password protection, access controls, confidentiality practices, secure storage, limited access to records, and the use of trusted service providers.

No method of transmission or storage is completely secure. However, we take reasonable steps to protect information based on the sensitivity of the information and the nature of our services.

10. Data Retention

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, or as required by legal, regulatory, professional, tax, accounting, insurance, or recordkeeping obligations.

The length of time we keep information may depend on the type of information, the nature of the services provided, legal requirements, professional standards, limitation periods, and our operational needs.

When information is no longer required, we securely dispose of it, delete it, de-identify it, or anonymize it where appropriate.

11. Your Rights and Choices

Depending on applicable law and the type of information involved, you may have the right to:

Ask questions about how we collect, use, disclose, store, or protect your information
Request access to your personal information
Request correction of inaccurate or incomplete information
Withdraw consent for certain uses or disclosures
Unsubscribe from marketing communications
Request copies of records, where applicable and subject to identity verification, legal limits, clinic processes, and permitted fees
Ask about our use of service providers outside Canada

We may need to verify your identity before responding to a request. In some cases, access or correction may be limited by law, professional obligations, confidentiality, privilege, or the rights of another individual.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms, booking tools, payment processors, social media pages, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, website, services, technologies, or legal requirements.

When we update this Privacy Policy, we will post the revised version on our website with an updated effective date. Your continued use of our website or services after changes are posted means you accept the updated policy.

This policy was last updated on June 19, 2026.

14. Contact Us

If you have questions or concerns about this Privacy Policy or how Energetic Wealth handles personal information, please contact us through our website:

https://www.energeticwealth.ca/contact-jill/

You may also contact us to request access to your personal information, ask for a correction, withdraw consent where applicable, unsubscribe from marketing communications, or ask questions about our privacy practices.